Review response rate
Reviews and ratingsReview response rate is the percentage of reviews that receive a public reply. It is a trust signal because it shows accountability and customer care, especially for negative feedback. High response rate matters most when replies are timely, specific, and privacy-safe. Response rate should be paired with response quality metrics so teams do not post generic replies that fail to resolve issues.
Responses influence how future readers interpret the same complaint.
You respond to 95% of reviews and route refund disputes to support within one business day.
See what AI says about your brand
RankSignal.ai scans ChatGPT, Claude, Gemini, Perplexity, and Grok to show how AI models perceive your brand. Try a free scan.
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