Topic clustering

Measurement and monitoring

Topic clustering groups mentions and reviews into themes such as support, pricing, reliability, refunds, or delivery. It helps teams move from vague sentiment to specific causes they can fix. For reputation management, clustering is a practical bridge between monitoring and action because it creates a clear problem list, improves reporting, and supports targeted content or policy updates that answer common concerns directly.

Why it matters

You cannot fix what you cannot categorize.

Example

You tag negative reviews into themes and discover that most issues come from one onboarding step, which you then redesign.

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